+ How does LivingLab work?
The platform uses tenant and property profiles to propose living arrangements. A tenant is able to give feedback on those proposals through the application. When groups show mutual interest in roommates and property, a match is created. The platform them helps create and sign a shared lease.
+ Does LivingLab handle rent?
No. Rental payments are processed directly through the landlord. Some landlords will accept separate payment from each roommate, but often will request a single check. This means your group will have to decide who is responsible for the rent and how they are reimbursed.
+ Can other users see my personal information?
Potential roommates will see your personal characteristics disclosed in your profile. However, they cannot see your preferences for properties.
+ Why include furniture and consumables?
Removing the group resonsibility for buying furniture and consumables makes it easier to share your rental. You do not have to keep track of receipts or worry that your roommate who owns the couch might leave one day.
+ Why can I not select a membership for my location?
We currently do not support memberships for all regions. Some properties are premium only because they are already set up and ready to go.
+ What happens after I apply to a property?
Other potential roommates in the group will be shown your intent to apply via a green halo around your user name. If you are the last to apply, the group application will be processed. Once a group application is processed, you will be unable to apply to another group.
+ Why do I need to pay an application deposit?
Your application deposit is needed to protect the group if a roommate does not sign the lease. Application fees can be expensive. If someone does not agree to the lease, you will be unable to get the application fee back. The deposit allows LivingLab to reimburse you if you are not responsible for an unsuccessful lease agreement.
+ When do I get my deposit back?
Once the group signs a lease.
+ Why are some users greyed out?
We do not allow a user to apply to multiple groups. If someone in your group is greyed out, they have been included in another group application.
+ What happens if my group application is declined?
LivingLab will communicate with the landlord to understand why the application was denied. If a roommate is responsible, they will not recieve their application fee or deposit. If the landlord is responsible, it is at their discretion to reimburse the application fee, but all deposits will be returned.
+ Why am I seeing duplicate properties?
You are not. You are either seeing similar apartments in a complex or other bedrooms in the same property.
+ What do I do if I run out of properties or roommates?
Our first recommendation is to open any filters restricting the recommendations. For instance, maybe your budget is too restrictive for the area you are searching. However, you may have provided feedback on all of the properties or roommates we have. Your responses are still recorded if you continue swiping and you will be shown new users as they enter the platform.
+ Why do I need to link my banking information via Plaid?
This is the easiest way to allow LivingLab to perform a financial and identity check. It helps ensure you are matched with the highest quality roommates and that individuals will be able to honor their agreements.
+ How do waitlist properties work?
Current tenants generally give 60 days notice before moving out. This means if you look too far in the future, apartment complexes will be unsure if their units will become available. This means they will keep a waitlist of groups who are interested in their properties. You will have to communicate with that property manager to understand their individual waitlist process.
+ Why are certain rental rates uncertain?
Rental rates are influenced by many factors, such as move-in date, lease length or having pets. Many apartment complexes even set their rates daily. LivingLab estimates the rental rate but cannot guarantee rates until a lease is offered.
+ Can I share my room with a friend or spouce?
No. Each individual needs their own LivingLab account and must be on the lease agreement.
+ What do I do about utilities?
Your specific lease may or may not include utilities. If utilities are not included, you will need to decide which roommate is responsible for configuring utilities and how they will be reimbursed. We highly recommend SplitWise.
+ What happens if not all roommates sign the lease?
Once a lease is issued, the group gets 48 hours to sign the lease. If your roommates do not sign the lease but you do, you will be reimbursed for the application fee and your profile will be enabled to apply with other groups.
+ What do I do if I have a roommate related problem?
It is up to you to communicate with your roommates and set up a plan to handle disagreements. Ultimately, LivingLab does not arbitrate between roommates or landlords.
+ What do I do if I need want to end my contract early?
You are responsible for completing your rental contract. The ability to transfer your lease should be indicated in your lease. LivingLab is not a party on the contract, however, we will still try to help. Send us an email and we will re-list your bedroom with your existing roommates. If someone matches into the property and signs the lease, you will be removed from the rental contract.
+ What happens if my roommate stops paying their share of rent?
Tenants are mutually liable for the rental payments. The remaining roommates will be responsible for paying the full rental amount. Communicate the issue to your landlord and LivingLab to make everyone aware of the issue. Cases are handled individually.
+ Can I sublease my bedroom?
LivingLab does not encourage subleasing and often times it is illegal. Your rental contract will indicate if you may sublease the property. However, we encourage you to also get permission from your roommates and remember that you are responsible for the property.
+ What do I do if my roommate broke our lease agreement?
This is an issue that must be resolved with your landlord.
+ What do I do if furniture is damaged?
Contact LivingLab and we will arrange for a pro-rated replacement.
+ What do I do if the apartment is damaged?
Alert your landlord and insurance provider. LivingLab does not have responsibility for damages and cannot assign roomate specific responsibility.
+ What if my roommate is sharing his room with someone not on the lease?
Have a discussion with your roommate about the issue. This could be an opportunity to include that indivdual on the lease and reduce your share of rent. This is also likely a violation of your leasing agreement. LivingLab does not have the ability to arbitrate the situation.
+ What to do if I am assulted or feel threatened by my roommate?
This is a matter that can only be handled by local authorities. Do not hesitate to seek help. LivingLab will not arbitrate the situation, but we can provide advice on how to move forward. Please ensure your personal safety above all else.
+ What to do if I feel like other users are discriminating against my profile in a way that does not comply with housing laws?
The majority of fair housing laws protect a tenant against discrimination from a landlord. Although LivingLab is not a landlord, we still abide by these rules. For instance, we do not use protected classes, such as race, when suggesting living arrangements. The act of another user discriminating against a roommate is not illegal.
+ What to do if my rental becomes uninhabitable for any reason?
If the condition of the property makes it uninhabitable, immediately contact your landlord. Be advised that this does not allow you to withhold rent unless you are release from your lease. If your roommates create an issue that makes the property uninhabitable, you will have to mitigate that issue with your roommates.